Loic_Hesling | 2019-11-06 10:05:11 UTC | #1
Hello,
I'm getting a 403 response "This feature is not enabled for this organization" when making trying to make a postUserExternalid API call.
Am I doing something wrong or is it really restricted ?
tim.smith | 2019-11-06 14:43:23 UTC | #2
That message indicates that the feature you're attempting to use requires a feature toggle to be enabled. Please open a case with PureCloud Care to request that the feature be enabled in your org.
Loic_Hesling | 2019-11-07 13:48:34 UTC | #3
Thanks, that's what I did and the support team is asking for the feature to be enable on my org.
Becky_Powell | 2019-11-07 15:09:03 UTC | #4
Hi Loic,
I'm sorry to hear that you didn't get a more actionable answer from our Care team. Would you mind sharing the support case ticket number with me so that I can assist you?
--Becky Powell
Loic_Hesling | 2019-11-13 09:14:31 UTC | #5
Hi Becky,
The case is still opened (Raised to operations), the case number is 0002653846. If you could help activating the feature it would be great.
tim.smith | 2019-11-13 18:00:57 UTC | #6
Care is addressing the request to enable the feature toggle. If you're experiencing any issues getting the case resolved, please escalate through normal Care channels.
Loic_Hesling | 2019-11-20 14:53:09 UTC | #7
Hello,
Just to bring closure : this feature is still in development and should be available around Q1 2020. It was published by mistake in the public documentation.
Regards
system | 2019-12-21 14:53:10 UTC | #8
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 6421