Ok. What I would do is create a dummy did range using the e.164 format (say, +15554001000 - +15554002000), then assign one of those numbers to a route that uses the flow you want to send the call to. Then you can just transfer the call to that number in your initial flow.
Also, you could use a data table with those numbers in them as the index value to help control variables like priority or queue in that second flow. Just look that number up when it hits your 2nd flow and retrieve those attributes. It'll be what's called the "session dnis", which is the transfer to number.
You could use a shorter digit string, but it probably just makes it more complex.
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Dean Thames
Sr. Principal Consultant Cloud CX
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Original Message:
Sent: 07-20-2023 11:38
From: Sai Kiran
Subject: 5 digited DID Configuration
Let's say there are 2 calls, one is direct call and another one is transfer. We need to increase priority for transfer, and we can do it in the flow. (Not sure if we have other ways to increase priority). Transfer will be to another flow which has another queue. While trying to transfer to flow or queue option, most of the times the either naming convention is too long, or flow name won't appear while testing. In order to remove all these, we need to create a 5 digited number to transfer to another queue or flow. For transfer to another queue we need to setup high priority.
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Sai Kiran
Mercedes-Benz Financial Services
Original Message:
Sent: 07-20-2023 10:26
From: Dean Thames
Subject: 5 digited DID Configuration
So when you say another department... are you intending to send the call to another flow? Or just a queue? What's the actual outcome of the transfer?
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Dean Thames
Sr. Principal Consultant Cloud CX
Original Message:
Sent: 07-20-2023 10:15
From: Sai Kiran
Subject: 5 digited DID Configuration
Hello Dean,
Thanks for the response. In an architect flow, we assigned a flow to a DID number, now in the same flow we setup a logic for transfer call. Transfer call is where the call is transferred from one department to another. So, if I receive a call through normal TFN or DID Number, I want to transfer it to another department with 5 digited number. Now, to transfer a call we need to assign a number, which shouldn't contain '+' and country code. It should be a random 5-digit number (23456 for example). If we try in DID numbers, the starting numbers are considering as country code and also with '+'. I hope you understood.
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Sai Kiran
Mercedes-Benz Financial Services
Original Message:
Sent: 07-20-2023 10:07
From: Dean Thames
Subject: 5 digited DID Configuration
Hello Sai... what's the use case? What kind of call would be transferred to where?
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Dean Thames
Sr. Principal Consultant Cloud CX
Original Message:
Sent: 07-19-2023 08:40
From: Sai Kiran
Subject: 5 digited DID Configuration
Hello everyone,
How do we configure a 5 digited DID number without '+' and Country code? I want this to be used for transfer number. Can anyone please help on this?
#Telephony
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Sai Kiran
Mercedes-Benz Financial Services
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