Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  911

    Posted 02-16-2021 12:05
    No replies, thread closed.
    Would anyone know how Genesys sends the 911 call?  Would it be +911?



    Thanks
    #Outbound

    ------------------------------
    Stephen King
    AIG Technologies, Inc.
    ------------------------------


  • 2.  RE: 911

    Posted 02-16-2021 17:31
    No replies, thread closed.
    Disregard. I got my answer. If anyone was following. Thanks

    "The default emergency number plan configured for 911 will have no normalization applied and use a standard Number List match type resulting in 911 being sent"


    ------------------------------
    Stephen King
    AIG Technologies, Inc.
    ------------------------------

    Original Message


  • 3.  RE: 911

    Posted 03-25-2022 12:58
    No replies, thread closed.
    Hello Stephen,,,curious how do you search for a 911 call in Analytics?

    ------------------------------
    HANIBAL CHAVEZ
    SCAN HEALTH PLAN
    ------------------------------

    Original Message


Related Content