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A callback number cannot be parsed as a phone address

  • 1.  A callback number cannot be parsed as a phone address

    Posted 06-05-2025 18:25

    Chip | 2023-03-06 03:44:39 UTC | #1

    Hi, I am having some serious trouble with genesys callbacks.

    Right now I am sending callbackNumbers as an array or strings to the API, with the countryCode field as well.

    The countryCode value is "47"

    However, weird things happen with callbackNumbers. If I send it as "12345678", I get the error ""A callback number cannot be parsed as a phone address", BUT if I send it as "+4712345678" WITH the countryCode it works?

    Is this by design, or what am I doing wrong?


    system | 2023-04-06 03:44:55 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 18737