Genesys Cloud - Main

Hi community,
i am aware of the Genesys limitation "A given contact list can only be on one running campaign at a time." whereby a single contact list can be used for multiple Campaigns, but only 1 x campaign can run at a time.
My question is, does this apply to the below as well as i have tested this and it seems both campaigns could start and dial?

1. I have a Predictive campaign utilizing Contact List A
2. I also have an Agentless Campaign utilizing Contact List A
3. I have a Filter for Predictive Campaign to only dial certain records
4. I have a Filter for Agentless Campaign to only dial certain records

i have managed to start both Campaigns, no errors or warnings received, and both are dialing according to the filters configured.
My question is, i need to know if this is this expected behavior before i take these Campaigns into production?

#Outbound

------------------------------
Reginald
------------------------------

Good morning,

 The question is are you running these campaigns at the same time. If yes, then it sounds like something is not working based off of Gen Knowledge:
"

• Each campaign can have its own contact list. Campaigns can also share contact lists; however, campaigns cannot run with the same contact list at the same time."

https://help.mypurecloud.com/articles/contact-lists-view/

I've done something similar and the above applied to me. I could not run them simultaneously. I used a sequence to start one up when the other finished.

Sincerely,

------------------------------
Eric Allen
Vervent, Inc.
------------------------------

Original Message:
Sent: 09-20-2022 04:21
From: Reginald Sheraton
Subject: A given contact list can only be on one running campaign at a time.

Hi community,
i am aware of the Genesys limitation "A given contact list can only be on one running campaign at a time." whereby a single contact list can be used for multiple Campaigns, but only 1 x campaign can run at a time.
My question is, does this apply to the below as well as i have tested this and it seems both campaigns could start and dial?

1. I have a Predictive campaign utilizing Contact List A
2. I also have an Agentless Campaign utilizing Contact List A
3. I have a Filter for Predictive Campaign to only dial certain records
4. I have a Filter for Agentless Campaign to only dial certain records

i have managed to start both Campaigns, no errors or warnings received, and both are dialing according to the filters configured.
My question is, i need to know if this is this expected behavior before i take these Campaigns into production?

#Outbound

------------------------------
Reginald
------------------------------

Thanks guys,
i will conduct additional testing and advise

------------------------------
Reginald
------------------------------

Original Message:
Sent: 09-21-2022 10:05
From: Eric Allen
Subject: A given contact list can only be on one running campaign at a time.

Good morning,

 The question is are you running these campaigns at the same time. If yes, then it sounds like something is not working based off of Gen Knowledge:
"

• Each campaign can have its own contact list. Campaigns can also share contact lists; however, campaigns cannot run with the same contact list at the same time."

https://help.mypurecloud.com/articles/contact-lists-view/

I've done something similar and the above applied to me. I could not run them simultaneously. I used a sequence to start one up when the other finished.

Sincerely,

------------------------------
Eric Allen
Vervent, Inc.

Original Message:
Sent: 09-20-2022 04:21
From: Reginald Sheraton
Subject: A given contact list can only be on one running campaign at a time.

Hi community,
i am aware of the Genesys limitation "A given contact list can only be on one running campaign at a time." whereby a single contact list can be used for multiple Campaigns, but only 1 x campaign can run at a time.
My question is, does this apply to the below as well as i have tested this and it seems both campaigns could start and dial?

1. I have a Predictive campaign utilizing Contact List A
2. I also have an Agentless Campaign utilizing Contact List A
3. I have a Filter for Predictive Campaign to only dial certain records
4. I have a Filter for Agentless Campaign to only dial certain records

i have managed to start both Campaigns, no errors or warnings received, and both are dialing according to the filters configured.
My question is, i need to know if this is this expected behavior before i take these Campaigns into production?

#Outbound

------------------------------
Reginald
------------------------------