Genesys Cloud - Main

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

Happy Holidays to the whole team! Thank you for making this one of the best communities I've been a part of. I hope you all have some relaxing time off. We'll see you in 2025!!

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Cam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Cam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Cam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Fab post, Nicole - and although I'm not on any of your pictures or mentions and the WEM Community is my home! (not taking it personally 😉) 

Happy holidays Team and all you wonderful Community members, and looking forward to an awesome 2025

Have a wonderful Christmas and all the best for 2025!

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Cam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

I think this has become a running joke now! Tracy is DEF a big part of this community! Love ya sis! 

Fab post, Nicole - and although I'm not on any of your pictures or mentions and the WEM Community is my home! (not taking it personally 😉) 

Happy holidays Team and all you wonderful Community members, and looking forward to an awesome 2025

Have a wonderful Christmas and all the best for 2025!

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Cam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Cam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Cam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Many thanks to our Community hosts & members for a great 2024. Let's make it an even better 2025!

Dearest Community,

With the year-end quickly approaching, I'd like to report that the community team will be out of the office from Dec. 25^th- Jan. 2^nd 2025 to celebrate with family and recharge for the new year.

Before we part, however, I wanted to share that Matt, Sam, Cam, Jason, and myself were finally able to meet in person at a team offsite in Orlando, Florida earlier in December! While we were there, we talked about the many achievements our community (as a whole) has completed in 2024. 

As we discussed, I kept thinking about the word, "connecting."

-Connecting with our amazing community members on a professional and personal level.

-Connecting answers to our tough product questions.

-Connecting fun community events to learning.  

And COMMUNITY is just that isn't it? A big network of connecting with the who, what, when, where, and how.

With that in mind, I'm sharing just a small piece of the many achievements we've accomplished together in 2024 through our connections in the Genesys Community. As you read through the stats, think about how you've utilized the list to your advantage. OR, if you didn't realize all the support the community provides for you, take the list below as something new to explore and connect with in 2025.

So, 12 Days of Christmas, Move Over!

 Here are the Top 12 Community Highlights for 2024:

--1 new public community launched (UI New Features)

-- 3 new moderators (Sam Jillard, Cam Tomlin, and Jason Kleitz) who have upped our game in a huge way by marking "best answers" and providing answers to questions that previously had no replies.

--11 Community Rockstars inducted into the Hall-of-Fame

--32 Genesys Casual event winners

--Over 3,000 views for WEM's community library

--Over $3,000 in Prize Wall items awarded to event winners

--5,000 community posts created by Robert Wakefield-Carl

--5,000 subscribers to the Genesys Community Youtube Channel

--Almost 6,000 Genesys Cloud- Main members

--Over 13,000 views on our 2024 "Genesys Cloud Q&A Show" episodes

-And 15,850  Total Posts Created Across All Discussions in the community!

There you have it, folks! Without you, none of these stats would have been possible. From the entire community team: Matt, Sam, Cam, Jason, and myself, THANK YOU for such a fun and exciting year, and we look forward to making even more impactful connections with you all in 2025. 

P.s. If you still want a chance to win while we're all out on vacation, make sure you post your favorite Genesys feature in Jason's contest here. You could win a prize from the Prize Wall.

To you and yours: Happy holidays and have a wonderful New Year!

-Nicole

#Unsure/Other

#Unsure/Other

#Unsure/Other

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------