The Genesys online community voted on the Genesys features they'd like to see covered most on the "Genesys Q&A Show" and this week we granted their wish to demo "Outbound Email Campaigns." Our Pro Services Consultants demo many features on outbound email campaigns that you may find very useful! Then our experts answer tough community questions around dynamic queueing sorting, agentless campaign recording, displaying email inline images by default, recording audit trail - abandon, locations under number management, learning panels, and updating an entry in an outbound contact list for email. This is a whopper episode, so make sure you get your learning on with this content rich Q&A Show episode!
Chapters:
00:00 - 1:34: Intro to Genesys Cloud Q&A Show
1:35 - 18:40: Demo for Outbound Email Campaigns
18:41 - 20:18: New Genesys Community contests and announcements
20:19 - 21:12: Questions Impossible Intro
21:13 - 25:21: Question one - Dynamic Queueing Sorting
25:22 - 26:42: Question two - Campaign Recording
26:43 - 29:59: Question three - Displaying Email Inline Images by Default
30:00 - 31:30: Question four - Recording Audit Trail
31:31 - 41:33: Question five - Updating an Entry in an Outbound Contact List
41:34 - 43:29: Question six - Locations Not Appearing Under Number Mgmt.
43:30 - 46:29: Question seven - Learning Panels
46:30 - 47:14 - Outro
Resource Links:
https://community.genesys.com/discuss...
https://community.genesys.com/discuss...
https://community.genesys.com/discuss...
https://community.genesys.com/discuss...
https://community.genesys.com/discuss...
https://community.genesys.com/discuss...
https://community.genesys.com/discuss...
Thank you for watching! Please subscribe to our Youtube channel if you love this content and want even more Genesys product demos! In the meantime, play in our contests or nominate a community rockstar today!
#CommunityVideos(TAM,QA,etc.)------------------------------
Nicole Milliken
Genesys - Employees
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