Hi Stuart, although probably not something you're interested in, there is at least one AppFoundry partner out there who's reporting product can make use of each of these intervals to essentially come up with your own short abandoned per queue. e.g. one queue's short abandoned may be the 1st interval, but another queue may be the 2nd.
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Vaun McCarthy
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Original Message:
Sent: 06-24-2024 04:26
From: Stuart Rimell
Subject: Abandon Threshold Per Queue?
Hi,
I understand that short-abandon thresholds are set globally in Genesys in admin>analytics>interval-configuration.
Is there a way of setting abandon thresholds per queue? We have different time-to-respond thresholds per queue, therefore the single short-abandon threshold isn't helpful for monitoring abandon-no-short volumes across different queues.
thanks
#Reporting/Analytics
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Stuart Rimell
IG Index Limited
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