Hello. Do you know if there a possibility to avoid receiving call from external systems when you are in ACD call.
We are using Jaber on the same destopk as using genesys cloud.
When an agent is in a genesys cloud conversation, we don't want him to be disturbed by a Jaber acll.
Do you know if someting is possible? Is there a connector or I don't know what, just not to be disturbed by these calls when in communication ?
Thanks for your help
Catherine
#Telephony------------------------------
Catherine DUPIRE
NXO FRANCE SASU
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