Yep, that is the way it works for that check box, but did you know that if you just build a form, there is a comments option automatically added to the form?
Here are some other ideas along this line that you can vote on:
Quality Form Free Text Question for | Genesys Cloud Ideas Portal
Add capability for conditional required | Genesys Cloud Ideas Portal
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 12-01-2024 20:52
From: Lee Smith
Subject: Ability to make additional comment optional on question in evaluation form?
Hi guys, we have the requirement to optionally leave a comment on specified questions in our evaluation forms.
It looks like ticking on [Require Additional Comments] of a form makes the comments mandatory, and the assessor has to put something in as a comment else they can't complete the assessment.
Am I missing something that would allow the additional comment to be optional?
#QualityManagement
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Lee Smith
Senior Business Analyst Contract
Genesis Energy
lee.smith@genesisenergy.co.nz
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