Genesys Cloud - Main

All - Just want to check if there is any idea open in the ideas lab to capture number of calls transferred into a queue which we can get in queue performance Tab.

As of now we have could available which gives the count on how many calls transferred out of particular queue !
#Reporting/Analytics

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Thanks,
Anurag Gusain
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I would show interactions and show the column for user segments and if you see more than 1, most likely it was transferred or an agent did not answer the call.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 04-28-2022 09:08
From: Anurag Gusain
Subject: Ability to report on transfers calls into a particular Queue

All - Just want to check if there is any idea open in the ideas lab to capture number of calls transferred into a queue which we can get in queue performance Tab.

As of now we have could available which gives the count on how many calls transferred out of particular queue !
#Reporting/Analytics

------------------------------
Thanks,
Anurag Gusain
------------------------------