marcoflopes | 2021-03-24 18:11:03 UTC | #1
Hello everyone,
I have a question about InQueue Flow. When does it run? Before the interaction is answered by the queue or after the interaction is answered by the queue?
I need to validate a transfer to a queue, but this validation needs to be done before answering. Can i use InQueue Flow for this?
If not, does a blind transfer go through a flow?
Thank you all
Jerome.Saint-Marc | 2021-04-07 12:31:39 UTC | #2
Hello,
I think the In-Queue flow should start when the queue becomes a "connected" participant in this conversation (when the interaction is "answered" by the queue).
I am not sure I understand your question on blind transfer. If it is a blind transfer to a queue, it works the same way. In-Queue flow starts when the queue participant connects to the conversation (i.e. "answers").
Regards,
system | 2021-05-08 12:31:43 UTC | #3
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