Hi Saugort Dario Garcia,
Post-call action is available for inbound, in-queue, and common module flows, so it doesn’t apply to agent-initiated outbound calls or API-triggered calls. In this scenario, as you mentioned, the most effective approach is to use a dedicated button in the script to transfer the call to the survey before disconnecting.
Details: https://help.mypurecloud.com/articles/set-post-flow-action/
I found this idea and it's currently Under PM Review: https://genesyscloud.ideas.aha.io/ideas/CESVY-I-45
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Luiz Rosa
Full stack developer
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Original Message:
Sent: 11-19-2025 16:46
From: Saugort Dario Garcia
Subject: About outbound manual calls
Hi,
We got a new request. Customer wants to offer all calls survey at the end (no new call). Customer does not have WEM module, they are just using post call action to send call to a flow. For inbound call, with architect we can use set post action, with outbound we can do something similar. Our issue is with Genesys user initiate an outbound call (not campaign), how can we offer a survey at the end of call when agent leave the conversation?
Is possible to set a post action using API? Or how to transfer the call when the user click on disconnect button?
Regards,
SG
#API/Integrations
#Routing(ACD/IVR)
#Unsure/Other
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Saugort Dario Garcia
Arquitecto de soluciones
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