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Access authenticated standard claims field in Inbound Message Architect

  • 1.  Access authenticated standard claims field in Inbound Message Architect

    Posted 06-05-2025 18:37

    AnNN2 | 2023-09-11 02:30:12 UTC | #1

    Hi all,

    Currently, I saw we can access some authenticated claim fields like email, given_name and family_name via the built-in variables in Architect inbound message flows (https://help.mypurecloud.com/articles/authenticated-web-messaging-attributes/)

    But it is possible to access other fields?


    Angelo_Cicchitto | 2023-09-11 06:55:54 UTC | #2

    Hi - not yet, but we have future plans to expand on this, and we will consider leveraging External Contacts records as recipient for all these attributes: https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-57 https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-106


    AnNN2 | 2023-09-11 07:53:40 UTC | #3

    thanks @Angelo_Cicchitto


    system | 2023-10-11 07:54:03 UTC | #4

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 21930