Poulain_Mathieu | 2018-04-23 02:39:19 UTC | #1
Hi,
Is there a possibility to see the headers of inbound and outbound emails in Purecloud?
Thanks,
Mathieu
tim.smith | 2018-04-23 16:07:50 UTC | #2
I don't believe this information is exposed anywhere.
Poulain_Mathieu | 2018-04-24 02:18:21 UTC | #3
Hi Tim, Thank you for your feedback. Do you know if that's an information that Purecloud keeps and if we will be able to get it in the future?
anon39326996 | 2018-04-24 14:12:21 UTC | #4
We have this information in the logs but we don't store it long term and in a place that is accessible to customers and so far we haven't considered exposing it to customers. Could you elaborate as to why you'd find it useful and who you would expect would be able to access the data?
Poulain_Mathieu | 2018-05-16 00:26:32 UTC | #5
Hi Lucie,
The need for headers is mostly to comply with our company policy which requires us to store all mail we receive and send, including their headers.
system | 2018-06-16 00:26:33 UTC | #6
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