Hello everyone,

May I know what is the right process to request for the access to Preview API?

We have a client that would like to use the IVR to collect customer medical details and present the data on the agent script. However by setting the data using data participation attributes, the sensitive data will get written to the conversation object. It seem like the Secure Attributes Preview API might help in this use case and would like to try out. 

Thanks,
Keng

Hello everyone,

May I know what is the right process to request for the access to Preview API?

We have a client that would like to use the IVR to collect customer medical details and present the data on the agent script. However by setting the data using data participation attributes, the sensitive data will get written to the conversation object. It seem like the Secure Attributes Preview API might help in this use case and would like to try out. 

Thanks,
Keng

Hi Matt,

In fact I was the one who posted that article in Developer Forum. :)

Jerome in that article has pointed me to this Beta HQ Community group forum for assistance.

Regards,
Keng

Hello everyone,

May I know what is the right process to request for the access to Preview API?

We have a client that would like to use the IVR to collect customer medical details and present the data on the agent script. However by setting the data using data participation attributes, the sensitive data will get written to the conversation object. It seem like the Secure Attributes Preview API might help in this use case and would like to try out. 

Thanks,
Keng

That's funny! When I read the post, I wondered if that was the case.

To add some additional clarity, in this community, we post Betas that are openly recruiting Beta participants, so I believe that is why Jerome pointed you here. Jerome and I are both assuming that your customer is trying to use Beta (or unreleased) functionality. If that is the case, your customer needs to first take the step of joining the beta(s) that interest them (available betas can be found in this community) and then your customer will have their preview API enabled.

If they previously joined a Beta and have not been enabled yet, they need to communicate with that Beta's manager in the appropriate channel so that their preview API functionality can be enabled.

In either case, they need to join and be accepted into the Beta first to use the preview API. If they want to join a Beta that is not listed on this page, it may no longer be accepting new testers and they may need to wait for general release.

If your customer is trying to use available functionality, the Genesys Cloud CX Community is a great option for discussion, the Developer Community is a good place to discuss APIs, and the Genesys Knowledge Network offers federated search documentation across our various resource channels.

Hope this helps.

Best,

Matt

Hi Matt,

In fact I was the one who posted that article in Developer Forum. :)

Jerome in that article has pointed me to this Beta HQ Community group forum for assistance.

Regards,
Keng

Hello everyone,

May I know what is the right process to request for the access to Preview API?

We have a client that would like to use the IVR to collect customer medical details and present the data on the agent script. However by setting the data using data participation attributes, the sensitive data will get written to the conversation object. It seem like the Secure Attributes Preview API might help in this use case and would like to try out. 

Thanks,
Keng

1. This endpoint provides customers with the ability to access ALL custom attributes related to a conversation in near-real time.  
2. We recommend running a query of the analytics/conversations/details query and then running this endpoint for the same interval to get all of the attributes and then put them into your own data warehouse.
3. this endpoint does NOT provide the ability to search for conversations based on individual attributes (e.g. show me all the conversations where attribute eye_color = green).  This endpoint will support that type of search in the future as we add schemas to customer attributes

1. Region
2. OrgID
3. OrgName
4. Customer Contact (if not yourself!)

That's funny! When I read the post, I wondered if that was the case.

To add some additional clarity, in this community, we post Betas that are openly recruiting Beta participants, so I believe that is why Jerome pointed you here. Jerome and I are both assuming that your customer is trying to use Beta (or unreleased) functionality. If that is the case, your customer needs to first take the step of joining the beta(s) that interest them (available betas can be found in this community) and then your customer will have their preview API enabled.

If they previously joined a Beta and have not been enabled yet, they need to communicate with that Beta's manager in the appropriate channel so that their preview API functionality can be enabled.

In either case, they need to join and be accepted into the Beta first to use the preview API. If they want to join a Beta that is not listed on this page, it may no longer be accepting new testers and they may need to wait for general release.

If your customer is trying to use available functionality, the Genesys Cloud CX Community is a great option for discussion, the Developer Community is a good place to discuss APIs, and the Genesys Knowledge Network offers federated search documentation across our various resource channels.

Hope this helps.

Best,

Matt

Hi Matt,

In fact I was the one who posted that article in Developer Forum. :)

Jerome in that article has pointed me to this Beta HQ Community group forum for assistance.

Regards,
Keng

Hello everyone,

May I know what is the right process to request for the access to Preview API?

We have a client that would like to use the IVR to collect customer medical details and present the data on the agent script. However by setting the data using data participation attributes, the sensitive data will get written to the conversation object. It seem like the Secure Attributes Preview API might help in this use case and would like to try out. 

Thanks,
Keng