Hichem_Agrebi | 2020-08-20 11:42:46 UTC | #1
Is there a getTranscript API to get voice call transcripts like we have for chat? Thanks
Becky_Powell | 2020-08-20 13:33:15 UTC | #2
Hi there - I think this might be what you're looking for:
https://developer.mypurecloud.com/api/rest/v2/previewapis/#get-api-v2-speechandtextanalytics-conversations--conversationId--communications--communicationId--transcripturl
--Becky
Lloyd | 2020-08-21 03:19:19 UTC | #3
Thanks too Becky - This might the most asked question this week :)
TheRealKevinGlinski | 2020-08-28 16:53:49 UTC | #4
Looks like it returns a 501 so there is still work to be done on it so maybe i should hold my feedback, but I noticed the description of /api/v2/analytics/conversations/transcripts/query is just Search resources, which if you are looking for that api call in the dev tools, it isn't clear that it is a transcript search.
but the parameter types is an array with a description Resource domain type to search but doesn't tell you what valid values are
system | 2020-09-28 16:53:52 UTC | #5
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