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  • 1.  Accessing a Bot from the Agent UI

    Posted 02-28-2022 11:24
    No replies, thread closed.
    I have seen some demos recently by Genesys where an agent can access or call a Bot from their UI.  They make an outgoing chat interaction to the BOT.  Primarily they are showing this for testing and demos, but I have a USE case where I want to agent to access a knowledge bot.  Thanks.
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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Accessing a Bot from the Agent UI

    Posted 02-28-2022 13:16
    No replies, thread closed.

    Agents can access the Knowledge workbench directly to do queries.  I don't really see the bot as a great agent experience.  I would suggest you look at an enterprise KMS system like Shelf.io for the agents.



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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Accessing a Bot from the Agent UI

    Posted 03-01-2022 18:33
    No replies, thread closed.

    Agents can access the Knowledge workbench directly to do queries.  I don't really seeing the

     

     

    Robert

     

     

    Robert Wakefield-Carl

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