Girish_Nalawadi | 2019-06-12 01:25:43 UTC | #1
Hi, We were looking a way to access the chats history between the agents. Is there a way to access the chats history? These will be chats that pure cloud users use among themselves using the pure cloud apps and not between the agent and the client.
Thanks & Regards, Girish
tim.smith | 2019-06-14 17:06:30 UTC | #2
Business chats are not conversation objects and are not exposed via any API. You can request new features at https://purecloud.ideas.aha.io/ideas.
system | 2019-07-15 17:06:34 UTC | #3
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