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ACD Web Chat - improved behavior on Custom Attributes updates via Flow

  • 1.  ACD Web Chat - improved behavior on Custom Attributes updates via Flow

    GENESYS
    Posted 10 days ago

    Hello Community - we detected improper behavior in legacy Web Chat that has to be adjusted: after the improvement is released all updates to custom attributes set from within a chat flow (both new and existing fields) will be persisted throughout the entire duration of interaction, including wrap-up and disconnect. This is planned over the next week.

    As a reminder, ACD Web Chat v1 is soon to be deprecated, see this announcement: https://help.mypurecloud.com/articles/deprecation-removal-of-acd-web-chat/


    #DigitalChannels

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    Angelo Cicchitto
    Genesys - Employees
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