jrt | 2017-08-14 20:27:53 UTC | #1
Right now, we have a PureCloud customer who wants to (effectively) send a simple URL GET query string in order to pass a second cloud system the ANI and possibly DNIS (available call attributes) while the call is in the IVR. They want to use this so that they can turn around and generate check-in calls for an outbound campaign (loaded by that external server using the API).
So all we would need to do to make this solution happen is to call (https://foo.bar.biz/pageName.html?ani=$(ANI)&dnis=$(DNIS)) or something along those lines. We don’t need to analyze or process results. It could be an “Update Data” tool and would be relatively simple (if we just went with GET first) to build on your side.
If we don’t have that, really we’re looking at having them set up a bridge server for the process, which – as we’re a cloud platform comes across as rather odd to them. I tend to agree, so I wanted to see if that’s something you are already working on or could possibly prioritize.
If the answer is no, it’s no, and we’ll tell them they have to pay to spin up an AWS/Azure server and keep that live, but since they are quite a “cloud-forward” customer, it seems like something we could add for them without too much work increasing the product value to the customer in the process.
All in all, it seems like a solid request and one you could build out in time to include other functionality like POST or other RESTful calls and actually process the standard responses in a logical way to allow quite a lot of functionality.
tim.smith | 2017-08-14 20:35:19 UTC | #2
This requires a bridge server integration today. There is an upcoming feature to be able to call REST APIs without a bridge integration, however. This feature is tentatively slated for release this quarter.
jrt | 2017-08-14 20:50:02 UTC | #3
Okay - I thought I heard about that at the conference. Any chance of a "light" version for querystring URIs?
(Also, thanks for the quick response @tim.smith)
tim.smith | 2017-08-14 20:51:33 UTC | #4
@Richard.Schott is there a limited release available for the custom data actions feature?
Richard.Schott | 2017-08-15 11:44:19 UTC | #5
Yes, this is in limited release. It will support exactly what JRT is requesting and much more. I would expect it to go GA very soon, as we're really just nailing down the final pieces now, but if someone needs immediate access please contact me directly and we can work through things.
jrt | 2017-08-15 14:06:21 UTC | #6
Thanks @Richard.Schott - I'll shoot you a DM. I don't think it's "immediate" as in today, but the sooner the better. As we're targeting a non-immediate release (probably some time in the next month) we'd be a good test platform anyway.
jrt | 2017-08-15 14:09:11 UTC | #7
Um. Assuming I can figure out how to do that. Feel free to ping me: jtotten [at] govds [dot] com
system | 2017-09-15 14:09:26 UTC | #8
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