Thanks Robert, yep, that's why I came back to edit my post and my comment that it wasn't overly obvious to have to select that first :)
------------------------------
Vaun McCarthy
------------------------------
Original Message:
Sent: 06-26-2024 01:40
From: Robert Wakefield-Carl
Subject: Add emergency group to call route?
In the Call Routing, you have to check this box:
Then this will show up and allow you to route:
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-22-2024 02:46
From: Vaun McCarthy
Subject: Add emergency group to call route?
EDIT: All sorted now. The call routing page isn't intuitive for this but I have found the settings and flow association now.
Am I imagining things or reading the resource centre completely wrong but aren't you supposed to be able to specify an emergency group on a call route configuration? I only seem to be able to associate open/closed/holiday to flows.
#Routing(ACD/IVR)
------------------------------
Vaun McCarthy
------------------------------