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  • 1.  Adding a Footer to a e-mail Survey

    Posted 02-03-2023 15:40
    Edited by Tim Dowdy 02-03-2023 15:41
    Hello,

    I'm trying to validate the process used in a E-mail Survey flow, without having to wait the 72 hours for the test survey to be sent. I'm trying to insert a footer onto the Survey invite. Before the Complete Survey action I inserted a Get Response data action to pull the Canned Response Footer and set the output response to State.Footer.  In the Complete Survey action for the Invite Body of the response I put:

    "Invite Text" + Survey.Url + State.Footer

    I know that "Invite Text" + Survey.url works fine, I'm wondering if the 3rd term State.Footer will be pick up so it will inserted into the survey response, or am I going about this in completely the wrong way?

    Any advice would be much appreciated.     

    Thank you,
    Tim
    #ArchitectureandDesign

    P.S. Sorry about the typo in the Subject line pesky n.
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    Tim Dowdy
    Generac Power Systems, Inc.
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  • 2.  RE: Adding a Footer to a e-mail Survey

    Posted 02-04-2023 04:44
    Edited by Jan Heinonen 02-04-2023 05:08
    Hi Tim,

    It seems to work fine from the quick test I did

    If you wanna test how survey e-mails look the easiest way is to do it in a call flow where it's sent immediately, unless you have agentless e-mail configured or a SMTP server you can reach through Data Actions. 


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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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