Florian,
I believe you have created your idea on the Genesys Beyond system (which is for suggestions for training from the Genesys Education team, Beyond) and not the Genesys Cloud CX system...
Paul
------------------------------
Paul Simpson
Eventus Solutions Group
------------------------------
Original Message:
Sent: 08-10-2023 05:58
From: Florian Metzger
Subject: Adding 'Copy' Button to Agent Script
If anyone's interested, I've created an vote about this: https://genesysbeyond.ideas.aha.io/ideas/GB-I-473
Plz vote for the idea, everyone! =)
Regards,
Florian
------------------------------
Florian Metzger
Lowell Service Center GmbH
Original Message:
Sent: 08-10-2023 05:22
From: Florian Metzger
Subject: Adding 'Copy' Button to Agent Script
Hi all,
I'm trying to do the same thing! Is there any solution yet? The agents are supposed to copy a customer number into the clipboard and then paste it into another window.
Regards,
Florian
------------------------------
Florian Metzger
Lowell Service Center GmbH
Original Message:
Sent: 08-09-2023 08:54
From: Fnu Ganesh
Subject: Adding 'Copy' Button to Agent Script
Hi All,
Is this available as of today? Can someone from the community confirm it?
Thanks
------------------------------
Fnu Ganesh
M&T Bank
Original Message:
Sent: 12-02-2022 07:47
From: Malcolm Green
Subject: Adding 'Copy' Button to Agent Script
Hi All -
I'm trying to add a 'Copy' button to a script so the Agent can click and copy the field value to the Clipboard, rather than 'scrape the value (which could be inaccurate).
The Agent could then paste the value into an application as required.
Any assistance would be gratefully accepted :)
Cheers,
Mal
#ArchitectureandDesign
#Unsure/Other
------------------------------
Thanks and regards,
Malcolm Green
Nexon Asia Pacific Pty. Ltd.
------------------------------