Genesys Cloud - Main

Hello all,
I have some question about "Dashboards".
Does it possible to add multiple agents/users to the "dashboard widget"? How?
Can we add according to:
1. Division
2. Skill (/Skill Level)
3. Group
4. other?
I didn't find the answer on https://help.mypurecloud.com/ portal

#Reporting/Analytics
#SystemAdministration
#Unsure/Other

Currently they are added individually.  Great idea though.  Here are a couple you can vote on.  It looks like the first one is getting traction:

Views: Real-Time Agent Filtering & Updates: | Genesys Cloud Ideas Lab (aha.io)
Customer wants to add all members of a queue | Genesys Cloud Ideas Lab (aha.io)
Exclude Offline agents in Dashboard view | Genesys Cloud Ideas Lab (aha.io)


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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 06-28-2021 10:08
From: Yvgeni Liberman
Subject: Adding multiple agents to the Dashboard

Hello all,
I have some question about "Dashboards".
Does it possible to add multiple agents/users to the "dashboard widget"? How?
Can we add according to:
1. Division
2. Skill (/Skill Level)
3. Group
4. other?
I didn't find the answer on https://help.mypurecloud.com/ portal

#Reporting/Analytics
#SystemAdministration
#Unsure/Other

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Best regards,

Yvgeni Liberman
ITNavPro
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