Original Message:
Sent: 06-07-2023 07:50
From: Torben Eriksen
Subject: Adding Poly CCX 500 phone to GC, problem with provision
Hi Vaun,
Have you had time to look at your configuration?
Regards
Torben
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Torben Eriksen
Nuuday A/S
Original Message:
Sent: 06-02-2023 01:35
From: Vaun McCarthy
Subject: Adding Poly CCX 500 phone to GC, problem with provision
I've got a CCX600 here working. I'll have a look through and see if I can remember any of the issues I had getting it going. I do recall after factory reset I had to then go into the browser admin page for it to change the profile type or something.
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Vaun McCarthy
Original Message:
Sent: 06-01-2023 05:20
From: Torben Eriksen
Subject: Adding Poly CCX 500 phone to GC, problem with provision
Hi, I'm trying to add Poly CCX 500 phones to a Genesys Cloud solution.
According to the Genesys Cloud guidelines it should be fairly easy to do, but I can make it work :'(
The customer is connected to GC using Cloud Edge server, I have created base settings based on the Poly CCX 500 model and have tried to use both Polycom Zero Touch Provision and Provision Individual Phones - both without any luck.
When rebooting the phone it comes up with provision error.
Has any one succeed adding Poly CCX 500 phone to GC ?
#Telephony
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Torben Eriksen
Nuuday A/S
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