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Adding role with "conditional" permission

  • 1.  Adding role with "conditional" permission

    Posted 2 days ago
     
    Hello all,
     
    maybe someone has asolution:
     
    our customer wants to have a role that gives " Quality-> Calibration " permissions, but only for the "specific" division.
     
    In the system I see that this "permission" is not "Division Aware", but it's possible to define the "conditions":
     
    1. User
    2. Media Type
      Queue

    The "operand" can only be" Equals"

     

    The questions:

    1. Is it possible to define in the "Value" field that will take all the queues from my (or a specific) division?
    2. Where can I find the documentation for all possible values?
    3. Some other solution

    #SystemAdministration

    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNAV-Pro Ltd.
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