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  • 1.  Adding role with "conditional" permission

    Posted 2 days ago
     
    Hello all,
     
    maybe someone has asolution:
     
    our customer wants to have a role that gives " Quality-> Calibration " permissions, but only for the "specific" division.
     
    In the system I see that this "permission" is not "Division Aware", but it's possible to define the "conditions":
     
    1. User
    2. Media Type
      Queue

    The "operand" can only be" Equals"

     

    The questions:

    1. Is it possible to define in the "Value" field that will take all the queues from my (or a specific) division?
    2. Where can I find the documentation for all possible values?
    3. Some other solution

    #SystemAdministration

    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNAV-Pro Ltd.
    ------------------------------


  • 2.  RE: Adding role with "conditional" permission

    Posted 42 minutes ago

    Hi, Yvgeni! 

    In our company we had to set it to current user as we operate in more than 40 divisions where each division relates to a separate market/company and they are not allowed to access each others data. 

    These are the two ideas that I think relate to this issue and may solve the problem:
    Calibration Results Tab visible for those | Genesys Cloud Ideas Portal (aha.io)

    Evaluator list - Division awareness | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Ekaterina Kononova
    Product Specialist | Data, Analytics & Quality Management
    Sweden
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    Original Message


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