We used to have the ability to search by key words and subject line in Bold360. In Genesys under filters, we added subject under interactions, but it doesn't allow you to enter in second level drop down to type in what you are looking for. We get thousands of records and need the ability to filter key words. Additionally, you can't search emails unless you know the exact email. We need the ability to search partial if possible.
Does anyone have suggestions or having this same problem?
#Reporting/Analytics------------------------------
Amanda Ballard
Workwear Outfitters, LLC
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