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Additional validation for in-queue and Customer First Callback related flows submitted in the queue object

  • 1.  Additional validation for in-queue and Customer First Callback related flows submitted in the queue object

    Posted 04-18-2025 10:04

    Description

    Additional validation will be enforced on the flows submitted during creation or update of queues.

    Related Public API endpoints:

    • POST /api/v2/routing/queues

    • PUT /api/v2/routing/queues/{queueId}

    Related fields:

    • queueFlow

    • emailInQueueFlow

    • messageInQueueFlow

    • mediaSettings.callback.liveVoiceFlow

    • mediaSettings.callback.answeringMachineFlow

    When submitted, the flows will be checked for being present (created), being published and having a matching type.

    Change Category

    API

    Change Context

    This update is long overdue, without the change the flows are unchecked when submitted using Public API and customers may face unexpected results due to misconfiguration.
    The same validation criteria are already enforced in the UI.

    Change Impact

    Submitting an invalid flow during an update or creation will result in a failure.
    If the queue is already configured with the flow that is invalid and the same value is submitted, the update will also fail.

    Date of Change

    30 Jun 2025

    Impacted APIs

    POST /api/v2/routing/queues
    PUT /api/v2/routing/queues/{queueId}

    References

    [AS-1909]



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