From my experience it has to be able to find the information you put into the location in whatever Genesys uses for verification. I usually start with country/state then work my way down to the address. Once, the verification would work for 1002 and 1005, but not for 1003 which was the actual address. Had to open a ticket for them to put that into their database or force the verification.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-21-2021 02:43
From: Sureshkumar Mahalingam
Subject: Address Verification
Hi Team,
PFA. May I know how the address for the location is verified in purecloud?
In my organization, I see only a few of the locations are having verified symbols, but the rest of locations don't have verified status or symbols.
Thanks in advance.
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Warm regards,
Sureshkumar.
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