Subhajit_Podder | 2023-06-12 16:08:00 UTC | #1
For my business case, I need to display if a call is being transferred or a fresh call from IVR menu in the agent script. For doing that, my thought is to set the value of a participant data as "Transferred", which I can set from the previous script as an output data and use in next script using input data, while an agent will do a blind transfer to a queue or consulted transfer to an agent using the respective transfer button from the top toolbar of agent screen.
Is that possible to do? If not please suggest a possible way to solve the problem.
Ebenezer_Osei | 2023-06-12 18:47:01 UTC | #2
Hi,
The Genesys Cloud Community Forum is more appropriate for your question.
The developer forum is centered around API/SDK utilization.
Best
system | 2023-07-13 18:47:46 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 20382