1114 | 2019-07-19 00:35:03 UTC | #1
In case of ADFS SSO used both for Zendesk + Genesys, In agent's perspective, does agent should log in 2 times ? one for zendesk, another for genesy?
customer intention is to log-in once for both solutions. is this possible?
tim.smith | 2019-07-19 14:39:08 UTC | #2
Every app that uses the API must be authorized individually. If they're both operating in the same browser environment, the user won't see the login screen if there's already a valid auth cookie. It will immediately redirect back to the app with a valid auth token. If they're in different browser environments, the user will see the login screen in both places.
If you want to implement authentication without allowing the user to be prompted, you must use the SAML2 Bearer OAuth flow to obtain a SAML assertion from the auth provider in whatever means is appropriate for your app. Then make an API call to exchange the assertion for a PureCloud auth token.
system | 2019-08-19 14:39:13 UTC | #3
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