Workforce Engagement Management

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Adherence Explanation limitations

  • 1.  Adherence Explanation limitations

    Posted 3 days ago

    We recently discovered the option allowing agents to add adherence explanations. Are we correct in our findings that explanations are restricted to the following?

    • Only Agents can add adherence explanations. Supervisors cannot.
    • Agents can only add explanations thru the Tempo app.
    • Agents can only notify if running late.
    • Agents cannot add explanations to any other adherence exceptions appearing on their schedule.

    #Monitoring/Adherence

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    Mark Kastner
    Gate 1 Travel
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