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  • 1.  admin \ directory \ contact view

    Posted 03-14-2024 03:02
    No replies, thread closed.

    seem that I am not able to see external contact in admin\directory\External Contacts

    this is what I am seeing 

    seem that I has been advice to add the permission for Externalcontacts > Contact > View
    but I can only find " external contacts" but not "Externalcontacts" in permission
    and if I check  'external contacts' I already had the permission
    for now .. if I need to view the external contact I will need to manually enter the URL  https://apps.usw2.pure.cloud/directory/#/contactsAndOrganizations

    #Unsure/Other

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    AlexGoh
    Intel Corporation
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  • 2.  RE: admin \ directory \ contact view
    Best Answer

    Posted 03-14-2024 03:10
    No replies, thread closed.

    I think I found it .. after watching an 6 years old video in youtube .

    the answer is on the top of the screen, there is a directory and the external contact under the directory



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    AlexGoh
    Intel Corporation
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