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  • 1.  After Call Work Timeout for Chat Interactions

    Posted 07-06-2020 23:56
    No replies, thread closed.
    All - 

    We have identified that the after call work Timeout for chat interactions is not working. 

    Also in the timeout field we could able to see the not from Genesys that "Timed After Call Work only applies to voice conversations"

    Does this means that we can not set the timeout for chat interactions ??

    Kindly let me know..
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Anurag Gusain
    ------------------------------


  • 2.  RE: After Call Work Timeout for Chat Interactions

    Posted 07-07-2020 00:09
    No replies, thread closed.
    Nope.  ACW on all media types is in development now, but probably not out until Q4 or Q1.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: After Call Work Timeout for Chat Interactions

    Posted 07-07-2020 00:19
    No replies, thread closed.
    Thanks Robert..

    Do we have any idea opened for this where we can track this action item

    ------------------------------
    Anurag Gusain
    Cognizant Technology Solutions India
    ------------------------------

    Original Message


  • 4.  RE: After Call Work Timeout for Chat Interactions

    Posted 07-07-2020 01:17
    No replies, thread closed.

    https://purecloud.ideas.aha.io/ideas/CLPLA-I-368 



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: After Call Work Timeout for Chat Interactions

    Posted 07-07-2020 01:27
    No replies, thread closed.
    Thanks for all the info !

    ------------------------------
    Anurag Gusain
    Cognizant Technology Solutions India
    ------------------------------

    Original Message


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