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After release this week, anyone having messenger issues....

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  • 1.  After release this week, anyone having messenger issues....

    Posted 09-22-2023 16:07
    No replies, thread closed.

    It appears after the digital bot architect update (adding carousels), our messenger digital bot flows are not working properly. any block that does a ToDecimal(string) breaks the flow.  any others having this issue out there.  also we had to re-add all the information on our slot blocks


    #DigitalChannels

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    Clayton Curtis
    Enova Online Services, Inc.
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  • 2.  RE: After release this week, anyone having messenger issues....

    Posted 01-02-2024 13:28
    No replies, thread closed.

    Clayton,

    Is this still an issue?  I do know that there were several bug fixes released for this.  The new interface where you build the carousels visually works very well.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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