AdrianRodriguezVar | 2024-11-13 13:30:44 UTC | #1
Hi, I'm configuring an agent alerts based on their acw time. I know that we can use alerts rules but for our scenario doesn't apply.
We have more than 50 agents, these agents are on different queues, and we have a specific notificacion for each queue, so we can't manage built in alerts because they are more than 100 alerts and this is the limit.
So, i created a trigger for this topic: v2.detail.events.conversation.{id}.acw Then in the workflow i can manage the alerts depending on the queue, but here we only can send notification as email, i want to use notification alert like native alerts.
I tried to develop a data action to send message like chat but it can't be done by data action.
Any suggestion for this scenario?
BR
Zino_Onokpise | 2024-11-13 21:19:27 UTC | #2
Hi AdrianRodriguezVar
Your question may be best suited for Genesys Community forum
system | 2024-12-13 21:19:50 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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