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  • 1.  Agent Assis

    Posted 08-14-2023 04:08
    No replies, thread closed.

    Hello, all

    Is it possible to use KNOWLEDGE BASE in Voice conversations?

    Regards

    Anna


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Implementation

    ------------------------------
    Anna Mazor
    ITNAV-Pro Ltd.
    ------------------------------


  • 2.  RE: Agent Assis

    Posted 08-14-2023 05:34
    No replies, thread closed.

    Hello Anna,

    From what I remember it used to work (although that might not been intended) it stopped working when they started developing Agent Assist for Voice.

    Looking in roadmap on Ideas Lab it seems it might be available end of next month.

    https://genesyscloud.ideas.aha.io/sections/7110235934121363282

    If you need it now you could try to register for the Beta in Beta HQ 



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 3.  RE: Agent Assis

    Posted 08-14-2023 05:47
    No replies, thread closed.

    Thank you

     

    /Volumes/SivanWorks/ITNAV/Stationary/mail signature/ITNAV_Stationary_final_Mail Signature copy 3.png/Volumes/SivanWorks/ITNAV/Logo/final/png/ITNAV_logo_final_primary tall positive color.png

    Anna Mazor

    CEO

    Voice     +972-3-9281518 

    mobile   +972-52- 63 44418

    P.A, Carmit 03-9281590     

     

     




    Original Message


  • 4.  RE: Agent Assis

    Posted 08-15-2023 08:37
    No replies, thread closed.

    It's currently in Beta for Agent Assist on the voice channel and Generally Available on digital channels.



    ------------------------------
    Steve Alix
    EDCi
    ------------------------------

    Original Message


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