hi @Haridass Sarangan
if you remove all file types in outbound, the agent cannot attach any file.
for removal of file attachment icon , I believe you need to raise an enhancement request, with your business use case, in the idea portal.
regards
./Fegy Simon
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[Fegy] [Simon]
[TAM][Genesys]
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Original Message:
Sent: 02-28-2025 14:10
From: Haridass Sarangan
Subject: Agent Desktop Chat window - File Attachment Disable
Hi @Fegy Simon,
I tried that approach-it only handles file types; however, I need to remove the file attachment icon.
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Haridass Sarangan
Original Message:
Sent: 02-28-2025 13:32
From: Fegy Simon
Subject: Agent Desktop Chat window - File Attachment Disable
hi @Haridass Sarangan
have you tried managing the supported content profile.
https://help.mypurecloud.com/articles/add-a-new-supported-content-profile/
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[Fegy] [Simon]
[TAM][Genesys]
Original Message:
Sent: 02-28-2025 06:16
From: Haridass Sarangan
Subject: Agent Desktop Chat window - File Attachment Disable
Dear Community,
I need to disable file attachments in the agent desktop chat window during customer interactions. I have verified that on the bot side, we can disable file attachments via the messenger configuration. However, on the agent side, the only available disable option is limited to internal chats (accessible through the organization settings).
Is there an option or workaround to disable file attachments for customer chats on the agent side? Any updated documentation or guidance would be greatly appreciated.
Thank you!
#DigitalChannels
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Haridass Sarangan
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