Hi Christy,
Sorry for the delayed response on this, just following up that the Agent Evaluations Details export is available as a replacement for the historical canned report Agent Quality Details Report . Can you clarify if you are having issues with this export?
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Samuel Jillard
[Online Community Manager/Moderator]
Genesys - Employees
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Original Message:
Sent: 01-30-2024 07:52
From: Christy McDaniel
Subject: Agent Evaluation Detail Report
Is this report still available to run?
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Christy McDaniel
Shaw Industries Group, Inc.
Original Message:
Sent: 01-16-2024 12:16
From: Julie Kleedorfer
Subject: Agent Evaluation Detail Report
We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine.
#Reporting/Analytics
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Julie Kleedorfer
Inspiritec, Inc.
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