Genesys Cloud - Main

We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine. 

HI Julie,

We too are seeing this error message of the evaluation detail export, but the summary works just fine. I will be opening a ticket today with Genesys since I see you are having the same as well. Thanks for posting!

We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine. 

Thanks Benjamin! Hopefully this is resolved soon! 

HI Julie,

We too are seeing this error message of the evaluation detail export, but the summary works just fine. I will be opening a ticket today with Genesys since I see you are having the same as well. Thanks for posting!

We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine. 

We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine. 

I would think that it is a general problem, it happens to me in all the organizations that we are in charge of. We have opened the case, logs have been sent but Genesys has not responded to us for 7 days.

We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine. 

I would think that it is a general problem, it happens to me in all the organizations that we are in charge of. We have opened the case, logs have been sent but Genesys has not responded to us for 7 days.

We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine. 

I would think that it is a general problem, it happens to me in all the organizations that we are in charge of. We have opened the case, logs have been sent but Genesys has not responded to us for 7 days.

We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine. 

We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine. 

Is this report still available to run?

We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine.