Anna_Mazor | 2024-05-29 15:54:32 UTC | #1
Hello
Our customer is moving from AVAYA Elite to GCX. He has many historical reports, that he is interested to get in GCX as well.
We cannot find a way to combine the data using the API. Does anyone have experience with this?
For example, what is the way to get the following metric for all Contact Center per day
% Available Time
% Agent Hold Time
% Internal Time
% Parper Time
% Total Break
Prayer Status Time
Long Break Status Time
Toilet Break Status Time
Backoffice Status Time
Feedback Status Time
Briefing Status Time
Training Status Time
Paper Time
Incall Time
Answered Calls
Out calls
Many Thanks Anna
system | 2024-06-28 15:55:07 UTC | #2
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