Hello David,
As of right now, we do not have a way to do that in Genesys Cloud. I did find these two Ideas in the Product Ideas Lab. I would recommend voting on those and leaving a comment as well.
https://genesyscloud.ideas.aha.io/ideas/DXDSUP-I-2
https://genesyscloud.ideas.aha.io/ideas/ANLS-I-650
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 04-16-2025 10:09
From: David Harring
Subject: Agent Location
I'm looking into whether an IP report can be generated to determine the location an agent is working from. I understand that PureCloud can identify a user's location based on their IP address once they sign in."
#Reporting/Analytics
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David Harring
Senior Workforce Management Analyst I
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