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  • 1.  Agent name profile

    Posted 06-26-2025 04:48
    No replies, thread closed.

    Hi All

    We have a team that use Genesys messenger, we've previously assigned 'Agent names' in each agents profile so that this presents to the customer rather than their full name being displayed.

    I have tried to do this this morning, however, it's not letting me add one, has anyone else noticed this?

    Thanks

    Shauna


    #DigitalChannels

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    Shauna Gibson
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  • 2.  RE: Agent name profile
    Best Answer

    Posted 06-26-2025 07:23
    No replies, thread closed.

    Hi Shauna,

    Sounds like this is related to another thread: https://community.genesys.com/discussion/agent-preferredname and Cam has provided the following "The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in."  So might be good to follow that thread



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Agent name profile

    Posted 06-26-2025 09:56
    No replies, thread closed.

    Thanks Samuel, this is good to know! 



    ------------------------------
    Shauna Gibson
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    Original Message


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