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  • 1.  Agent on multiple Quality Policies

    Posted 12-09-2022 11:03
    No replies, thread closed.
    Hi all,

    We currently use policies to deliver calls to our evaluators.  With the new evaluation beta going we want to test the autofill
    along with a policy but don't want to cause a hassle for the evaluators.

    Our question is can a consultant be on 2 different policies for the same queue or will it cause issues?
    Different evaluators an form on the different policies.
    #QualityManagement

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    Daniel Cross
    Bright Horizons Family Solutions LLC
    ------------------------------


  • 2.  RE: Agent on multiple Quality Policies

    Posted 12-26-2022 16:58
    No replies, thread closed.
    Yes, evaluators can be in different policies that overlap.  They will probably get more of their share of evaluations at times if both policies are firing for different reasons.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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