Lee_Clements | 2024-05-20 12:43:13 UTC | #1
What is the best way to determine the average number of simultaneous interactions handled by digital agents for web messaging?
jacobshaw | 2024-05-20 15:00:57 UTC | #2
My understanding is that there is no reporting around agent utilization and concurrency. To achieve this you would need to pull the data from conversation details queries and average them over time.
system | 2024-06-19 15:01:21 UTC | #3
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