Genesys Cloud - Main

When you filter for a specific agent in the Agent Performance report, the data is set for that agent.  When you go into the interactions report within the Agent Performance report, the data contains all agents that were part of the call.  Is there a way to isolate the view to only show stats such as transfer, consult transfer and consult tied to only that one agent ?

Thanks for any info you can provide.

Hi Joseph,

There isnt a way of filtering the interaction stats to just the one agent in that view, the Agent Performance is to show the metrics specific to the agent, where as the Interactions view is for showing all Interactions linked to the agent.

Can you provide a bit more insight into what you are trying to achieve?  You want to see the metrics for the the specific agent for each interaction?

When you filter for a specific agent in the Agent Performance report, the data is set for that agent.  When you go into the interactions report within the Agent Performance report, the data contains all agents that were part of the call.  Is there a way to isolate the view to only show stats such as transfer, consult transfer and consult tied to only that one agent ?

Thanks for any info you can provide.