Workforce Engagement Management

Hi there,

I was just removing an agent from our MU, when I saw something populate that I'm unfamiliar with. 

Google and the Help Icon on Genesys Cloud doesn't mention it. 

What does this button do/what is it for? Our call center has set agent schedules, so when I generate a new schedule, most of the Agents are included in that new schedule. 

Would that button be used for a call center that does not have set agent schedules and relied on Genesys Cloud to make the shifts?

https://help.mypurecloud.com/releasenote/january-10-2024/ - noted change from permission to config

We would have also announced earlier in Coming Soon and @Damaris Scott might have also had a Community post.

Hi there,

I was just removing an agent from our MU, when I saw something populate that I'm unfamiliar with. 

Google and the Help Icon on Genesys Cloud doesn't mention it. 

What does this button do/what is it for? Our call center has set agent schedules, so when I generate a new schedule, most of the Agents are included in that new schedule. 

Would that button be used for a call center that does not have set agent schedules and relied on Genesys Cloud to make the shifts?

@Jay Langsford

confused, documentation x Information Box.

Att,

https://help.mypurecloud.com/releasenote/january-10-2024/ - noted change from permission to config

We would have also announced earlier in Coming Soon and @Damaris Scott might have also had a Community post.

Hi there,

I was just removing an agent from our MU, when I saw something populate that I'm unfamiliar with. 

Google and the Help Icon on Genesys Cloud doesn't mention it. 

What does this button do/what is it for? Our call center has set agent schedules, so when I generate a new schedule, most of the Agents are included in that new schedule. 

Would that button be used for a call center that does not have set agent schedules and relied on Genesys Cloud to make the shifts?

https://help.mypurecloud.com/releasenote/january-10-2024/ - noted change from permission to config

We would have also announced earlier in Coming Soon and @Damaris Scott might have also had a Community post.

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Jay Langsford
VP, R&D

Original Message:
Sent: 02-06-2024 09:33
From: Jacqueline Turner
Subject: Agent Schedulability Option

Hi there,

I was just removing an agent from our MU, when I saw something populate that I'm unfamiliar with. 

Google and the Help Icon on Genesys Cloud doesn't mention it. 

What does this button do/what is it for? Our call center has set agent schedules, so when I generate a new schedule, most of the Agents are included in that new schedule. 

Would that button be used for a call center that does not have set agent schedules and relied on Genesys Cloud to make the shifts?

#Workforce Management
#WFMConfiguration,BestPractices
#ScheduleManagement

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Jacqueline Turner
Workflow Coordinator
NYCM Insurance
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