Hello Everyone,

I wonder if anyone can help. In the Tempo App our agent schedules after the Daylight saving time, as they look at it today for the date 29 Oct 2023 2 am onwards it shows their published schedules 1 hour out of sync. For example they are scheduled on 7am-3pm shift but it actually shows 8am-4pm. Which is incorrect. How do we rectify this for them as there is only one time zone showing for EMEA (London). On the desktop their shifts are showing correctly!

Thanks for all your help.

Hi Becky, 

Thank you for your feedback. We have identified this bug and are working to resolve the issue. I will get back to you once we have more information. 

Cheers!
Kylee

Hello Everyone,

I wonder if anyone can help. In the Tempo App our agent schedules after the Daylight saving time, as they look at it today for the date 29 Oct 2023 2 am onwards it shows their published schedules 1 hour out of sync. For example they are scheduled on 7am-3pm shift but it actually shows 8am-4pm. Which is incorrect. How do we rectify this for them as there is only one time zone showing for EMEA (London). On the desktop their shifts are showing correctly!

Thanks for all your help.

Hello, Was there an updated to this?

Hi Becky, 

Thank you for your feedback. We have identified this bug and are working to resolve the issue. I will get back to you once we have more information. 

Cheers!
Kylee

Hello Everyone,

I wonder if anyone can help. In the Tempo App our agent schedules after the Daylight saving time, as they look at it today for the date 29 Oct 2023 2 am onwards it shows their published schedules 1 hour out of sync. For example they are scheduled on 7am-3pm shift but it actually shows 8am-4pm. Which is incorrect. How do we rectify this for them as there is only one time zone showing for EMEA (London). On the desktop their shifts are showing correctly!

Thanks for all your help.